General Questions

What kind of products does carefromnature.co.uk offer? We offer a wide range of over-the-counter medicines, natural wellness products, including herbal remedies, vitamins and minerals, homeopathic remedies essential oils, natural beauty products, home test kits  and more.

Are your products organic? We strive to offer a variety of natural and organic products whenever possible. You can find specific details about each product's ingredients on the individual product page.

Are your products safe? We source our products from reputable suppliers and ensure they comply with relevant safety regulations. However, it's always recommended to consult with your doctor before starting any new supplements or natural remedies.

Do you offer prescription medications?
We do not offer any medications or drugs that require a prescription. This includes antibiotics, hormonal products, and any variety of medicines that need to be prescribed by a professional doctor. At Care from Nature, we focus on providing safe, non-prescription alternatives for your wellness.

Product-Specific Questions

Can I take natural products while pregnant or breastfeeding? It's always best to consult with your doctor before taking any supplements or natural remedies while pregnant or breastfeeding.

How do I know which natural product is right for me? We recommend reviewing the product descriptions and ingredient information on our website. We also suggest consulting with a qualified healthcare professional for personalized guidance.

Are there any side effects associated with natural products? While natural products are generally considered safe, some can have side effects. It's important to read the product label carefully and consult your doctor if you experience any adverse reactions.

OTC Medicine Questions

What are OTC medicines? OTC stands for "Over-The-Counter." These are medicines you can purchase without a prescription from a doctor. They are intended for self-treatment of minor conditions.

Do you offer any advice on choosing the right OTC medicine? We recommend reviewing the product descriptions and ingredient information carefully. We cannot provide specific medical advice, so if you have any questions or concerns about which OTC medicine is right for you, it's always best to consult with a doctor or pharmacist.

Safety and Use of OTC Medicines

Are OTC medicines safe? OTC medicines are generally safe when used as directed. However, it's important to read the label carefully and follow all instructions. Be mindful of potential side effects and drug interactions.

Can I take OTC medicines with other medications I'm taking? It's important to check for potential interactions before taking any new medication, including OTC medicines. Always consult with your doctor or pharmacist to ensure there are no conflicts with any existing medications you're taking.

Ordering and Age Restrictions

How do I order OTC medicines online? Simply browse our Health & Medicine category, add the desired product to your cart, and follow the checkout process. We offer secure online payment options.

Are there any age restrictions for purchasing OTC medicines? Some OTC medicines may have age restrictions. These restrictions will be clearly indicated on the product page. Please be sure to follow all age restrictions and consult with a doctor or pharmacist if you have any concerns.

Do you offer any guarantees on your products? We are confident in the quality of our products. Please refer to our return policy for details on product returns or exchanges.

Ordering and Delivery

How do I place an order? Simply browse our website, add products to your cart, and follow the checkout process. We offer secure online payment options.

Order Confirmation

Once you complete your order, you'll receive a confirmation email with your order number from contact@carefromnature.co.uk. If you don't receive a confirmation email, your order was not successfully placed.

Order Status: Denied or Cancelled

• Denied Status:
  • You might receive an email with a "Denied" status if your order was submitted but the payment wasn't successful.
  • Unfortunately, we cannot send payment links or offer alternative payment methods for denied orders.
  • In this case, you'll need to place a new order.
• Cancelled Status:
  • Sometimes, customers see a pending payment and choose to cancel their order before it's processed.
  • If you'd like to proceed with the order after cancelling, you'll need to place a new one.

Product Photos and Packaging Variations

At our company, we are committed to providing accurate and up-to-date product information, including photos. However, there may be occasions when the packaging you receive differs from the image on the product page. Here's why:

• Regular Updates: Manufacturers sometimes change product compositions or rebrand items. In some cases, they may release a few final batches under the previous packaging, which can take time to reflect on our site. If you have any concerns or doubts after carefully reading the product description, please contact us for clarification.
• Focus on Description: The product description provides the most essential details, including ingredients, use, and functionality. We encourage customers to rely on the description rather than the image alone, as packaging changes may not impact the product’s quality or core features.
• Global Presence: Due to our global operations, packaging may vary by region. Even if the packaging looks different, the product inside remains the same in terms of its active ingredients and effectiveness.

Tracking Your Order (Standard Delivery)

• UK Customers:
  For UK deliveries, we use Royal Mail. A separate email containing your tracking information will be sent once your order is shipped. You can follow your parcel using Royal Mail's tracking service. If you are not at home when delivery is attempted, you are responsible for rescheduling delivery. In the event that the parcel is not collected or rescheduled within 18 days, Royal Mail will return the package to us. While standard shipping to the UK typically takes 7-14 business days, it may sometimes arrive within 5-6 days, so it is important to regularly check your tracking status.

• EU Customers:
  We ship to EU countries using Bulgarian Post, after which your local postal operator will manage the delivery. You can track your order here to identify your local provider. Customers are responsible for tracking their orders and ensuring receipt. If delivery is missed, please coordinate with your local postal service to reschedule delivery or collect your parcel.

• Rest of the World:
  Orders shipped to countries outside the UK and EU can also be tracked via 4tracking.net. Please allow 4-5 business days for tracking information to become available on your local postal service’s system.

Important Note:

As with all orders, customers are responsible for tracking and collecting their parcels. If any other person signs for and collects your parcel, you will need to contact your local postal service to resolve the issue.

We are not responsible if someone else signs for or takes delivery of your parcel. Please check with your local postal provider to identify who collected the parcel if this occurs. Additionally, while unclaimed parcels are often returned to us, in rare cases, parcels may be lost in transit.

What are your shipping costs? Our shipping costs vary depending on the weight and destination of your order. You can find the estimated shipping cost during checkout.

How long will it take to receive my order?

Delivery times depend on your chosen shipping method and location.

Here's a breakdown of our delivery options:

• Standard Shipping with Royal Mail or DHL: 7 to 14 business days (EU, UK) - £9.99
• Standard Shipping with local post provider: £9.99 - 15-30 business days (USA, Canada, Ukraine, all other countries outside Europe)
• DHL Express Shipping UK: 1 to 2 business days (United Kingdom) - £15.99
• DHL Express Shipping: 1 to 2 business days (EU, USA, Canada) - £19.99
• DHL Worldwide Shipping: 5 to 7 business days (Rest of the World) - £24.99

Do you offer international shipping?

Yes, we ship worldwide!  We offer various delivery options to suit your location and needs.  Shipping costs and delivery times will vary depending on your chosen method and destination.

Returns and Refunds

• What is your return policy?
  We accept returns of unopened and unused products within 7 business days of purchase. Please note that shipping costs are non-refundable, as they are third-party services. The customer is responsible for any return shipping costs. For full details, please refer to our Terms and Conditions page.

• How do I return an item?
  To initiate a return, please contact our customer service team through our website or by email. We will provide you with detailed instructions on how to return the item. Please ensure that the return shipping costs are covered by you, as we do not bear the cost of returning items.

• How long will it take to receive a refund?
  Once we receive your returned item and verify it meets our return policy criteria, we will process your refund within 3 business days. Please note that refunds will only apply to the product cost, excluding any shipping fees incurred when sending the product to you.

Damaged Packages and Products

What should I do if my package arrives damaged?

While we take great care in packaging your orders, sometimes damage can occur during transit. If your package arrives damaged upon delivery, please do not accept it from the courier (DHL, Royal Mail, or your local provider). Instead, request that the courier mark the package as damaged and return it to us.

What if I've already accepted a damaged package?

If you've unknowingly accepted a damaged package, please follow these steps:

1. Photograph the Damaged Package: Take photos of the damaged box at the moment of receiving it, before opening it. Ensure that the photos clearly show our branded boxes with logos and duct tape.
2. Photograph the Opening Process: Take photos while you open the original pack of the product, showing that it is empty or broken.
3. Contact Us Immediately: Email us at contact@carefromnature.co.uk or use our website contact form with the photos attached.

Important Note

• If you decide to accept a damaged box, you must file a complaint with Royal Mail, DHL, or your local provider for a refund or compensation.
• We will only handle complaints if it is verified that we shipped a damaged product. This verification will be based on the provided photos and the courier's assessment.